large medium small

Return & Refund Policy

Prifion  ·  Return & Refund Policy
Hassle-Free Returns.
Transparent Refunds.
At Prifion, we strive to deliver high-quality products that meet your expectations. If for any reason you are not satisfied, our return and refund process is simple and straightforward.
Return Window
7 Days
From Delivery
Refund Time
5-7 Days
Business Days
Support
Mon-Sat
11 AM to 6 PM
01  ·  Return Window
7-Day Return Policy.
We offer a 7-day return window on most products. This means you have 7 days from the date of delivery to request a return and refund.
Return Period
7 days from the date of delivery
Eligible Products
Most products — check product page for exceptions
Customized / Special Orders
NOT ELIGIBLE
Shipping Charges
NON-REFUNDABLE
Defective / Damaged Product
RETURN SHIPPING COVERED BY US
02  ·  Eligibility
Eligibility Conditions.
To be eligible for a return, the following conditions must be met.
REQUIRED
Product unused & in original condition
No signs of use or wear
All original packaging & accessories intact
Box, manual, cables all included
Valid proof of purchase
Order confirmation or invoice required
Request raised within 7 days of delivery
Requests after 7 days not accepted
NOT ELIGIBLE
Used, damaged or tampered product
Return will be rejected
03  ·  How To Return
How to Request
a Return.
You can raise a return request via two ways — choose whichever is convenient.
1
Via Dashboard
Login to Prifion.com → Go to Dashboard → Click "Apply for Return" and select your order
2
Via Email
Email us at prifion09@gmail.com with your Order ID and reason for return. Our team responds within 24-48 hours.
3
Pack & Ship
Pack the product securely with all original accessories and ship it to our address
4
Inspection
Product will be inspected within 2 business days once received at our center
5
Refund Initiated
Refund initiated to your original payment method upon approval
04  ·  Refund
Refund Processing.
Processing Time
5-7 business days after product received & verified
Refund Method
Credited to original payment method
Shipping Charges
NOT REFUNDED
Defective Product Refund
FULL REFUND + RETURN SHIPPING
Rejected Return
Product shipped back at customer's cost
05  ·  Non-Returnable
Non-Returnable Items.
The following items cannot be returned under any circumstances.
Customized or specially ordered products
Products with broken seal, missing parts or tampered packaging
Products returned after 7 days of delivery
Products marked as "Non-Returnable" on the product page
Items damaged due to misuse or improper handling by the customer
06  ·  Contact
Need Help?
We Are Here.
Address
KH 409/2 Kaushik Enclave, Burari, Delhi 110084
Email
prifion09@gmail.com
Support Hours
Monday - Saturday  ·  11:00 AM - 6:00 PM
Last updated: 2024  ·  Prifion reserves the right to modify this return & refund policy without prior notice.